Once your discussions kick off, many users will add contributions to them - and many of the comments will be lengthy and detailed. To help users (and administrators) quickly discern the main idea behind a contribution, administrators can highlight sections of it as either a 'problem' or an 'idea' identified by the commentator or both. This encourages users to react to comments, thus creating an interactive exchange between them, and administrators can easily maintain an overview of the ideas shared in the discussion.
How do I highlight ideas and problems?
- select a sentence or a text-section that describes a problem or an idea
- click on 'idea' or 'problem' in the text-box that will pop up over your mouse.
Why is it important to highlight ideas and problems?
Highlighting ideas and problems serves three principal purposes:
- Once an idea or a problem has been highlighted, users can upvote it, thus signalling their support for it. This gives administrators a good sense for the community sentiment towards certain issues.
- The most popular ideas or problems will appear in the 'discussion overview' at the bottom of the consultation/discussion introduction page, allowing visitors to understand right away what the key ideas are that are being discussed.
- Lastly, highlighting problems and ideas is crucial for the analysis of participation on your platform.
Recommendation: there's no need for you to highlight all of the contributions. We advise you to prioritise those that are of particular relevance for the discussion and/or have already been marked as constructive.