For the administrators of a community page it's crucial to understand how engaged the participants are and what steps can be taken to further boost participation levels. To help you keep track of engagement on the platform, Civocracy extracts all the relevant information and compiles easy-to-understand statistics and overviews for you that appear on your Dashboard. This allows you to see at a glance how active your community is - and helps you asses whether further (admin) action is required.
Where can I find my dashboard statistics?
Your Dashboard provides you with important insights into your community's overall level of participation as well as your own level of engagement with the platform.
You can also track participation levels in relation to specific consultations in the statistics page of each of your consultations.
To visit your Dashboard, select 'Statistics' on the grey sidebar-menu on your community homepage.
How do I track administrators' performance?
The most important numbers regarding your own level of engagement with the platform are summarised in the box at the top of the page. It shows you:
- how many comments you read
- how many comments you highlighted
- how many comments you marked as constructive
- the average amount of updates sent out by you every month
Indicator lights visualise your performance with respect to each one of these categories, automatically drawing your attention to those where performance could be improved. If all the lights are green, you're doing great! If one of the lights is orange or red, you might want to step up your involvement. Integrated recommendations are telling you how to interact more effectively with the users.
How do I track users' level of participation?
Underneath the box tracking the administrators' engagement, you will find all the important numbers regarding participants' engagement with the platform. Select a time-frame by hovering over the grey textbox on the left or clicking 'custom' and setting the period yourself. You will see:
- the number of visits
- the number of people who commented (on a consultation or discussion)
- the number of comments added
- the number of new followers
How do I find out more about the participants?
To get a better sense of who actively participates in your community, you can find out what groups the participants belong to under 'Profiles'. This analysis of profiles is entirely based on information shared by the participants - we never collect or share information without their express consent.
... and the stakeholders?
As an administrator you can add stakeholders to your community, allowing those with particularly relevant expertise to guide the exchange in a constructive direction.
Under 'Stakeholders' on your statistics dashboard, you will find an overview of each stakeholder's level of participation on the platform and when they were last online as well as the number of comments posted and the percentage of comments read by them. If need be, you can contact them directly to encourage them to post a comment or connect to the platform on a more regular basis.